COVID-19 Update: In effort to keep our warehouse staff and their families safe, we are complying with California social distancing regulations, which may cause delays in shipping and response times. Thank you for your patience and continued support during this time.
Our Return Policy:
At Ethos Equestrian we are proud to provide you with top quality products, but completely understand that sometimes things don’t work out. If for any reason you are not satisfied with your purchase, we will gladly accept any merchandise that has been unworn, unwashed and with all tags still attached within thirty (30) days of order ship date for a full refund minus return shipping costs. Please email us at WeRide@EthosEquestrian.com to receive a return shipping label. Please include order number within email. Thank you.
Our Exchange Policy:
Our exchange policy is simple, if you find that you need a different size or even would like to exchange for a different color, all is good. We will happily accept all exchanges within thirty (30) days of order ship date. Exchanges must be for the same monetary amount or less. All items must be unworn, unwashed and with all tags attached to be eligible for an exchange. All exchange shipping is free.
To be more eco-friendly and reduce waste, we will Not be including a return slip within our shipments. Please email us at WeRide@EthosEquestrian.com and we will happily email you a return packing slip if needed. Please understand that we do not pay for return shipping. Also, please know that it can take ten to fourteen (10-14) business days for all returns to be processed, once they have been received on our end. Please feel free to reach out with any questions at WeRide@Ethos Equestrian.com. We are here for you.
Please send all returns to:
Attn: Return Dept.
2669 Waverly Drive. Ste 1/2
Los Angeles, Ca 90039