COVID-19 Update: In effort to keep our warehouse staff and their families safe, we are complying with California social distancing regulations, which may cause delays in shipping and response times. Thank you for your patience and continued support during this time.
For all domestic shipping under $200.00, a $5 delivery fee will be applied. All orders over $200.00 is free shipping. You will be able to track this shipment via USPS
How long will it take to get to me?
All orders ship from our warehouse in Los Angeles, CA. will ship out within 1-2 business days of ordering. We do not ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
What if I'm not home when my package arrives?
Domestic Orders: For orders sent via USPS, most Ethos Equestrian packages will fit into a mailbox. We send our items in a black compostable mailer bag so be sure to look out for them in/around your mailbox. If the package is too big and no-one is home, the mailman will leave it outside your house.
Does Ethos Equestrian process international orders?
Yes, we do! All International orders will be charged the appropriate shipping costs at check out. When orders shipped internationally reach the destination country, you may incur import taxes/duties/customs charges in your destination country. This is not part of our delivery charge and we recommend you investigate the import regulations of your country. International orders may be subject to customs clearance procedures, which can cause delays beyond the original estimated delivery time.
What Countries do you ship to?
Ethos Equestrian happily ships Internationally World Wide.
Who should I contact with questions about my international order?
All questions regarding your international order should be directed to WeRide@EthosEquestrian.com